Ordering Information
Orders are accepted from qualified promotional products distributors only.
- When submitting a purchase order, please be sure to indicate if a proof is needed.
- Email your purchase order to orders@feypromo.com
- E-mail you production ready artwork to artwork@feypromo.com and include the P.O # in the subject line.
- Order acknowledgements and shipping notifications are sent via e-mail to the e-mail address provided on the purchase order.
Order Cancellations
Orders can only be cancelled with written authorization prior to imprinting or production. All applicable charges incurred prior to cancellation will be invoiced with a minimum charge of $60.00 (G).
Orders on-hold beyond thirty (30) days with no response are subject to cancellation.
Order Changes
Due to the velocity in our production facility, we can make product and artwork changes to orders only up until art is completed and the order is released to production. We can make changes to the shipping address and ship via up until the scheduled ship date.
Order Minimums
Please contact customer service for current less than minimum order options.
Combined Pricing
When ordering a combination of different items, pricing cannot be combined.
Production Time
For production lead times on catalog quantities, please refer to the web page for the specific product. All lead times for catalog quantities are after approval of all proofs, credit, etc. Lead times are for catalog quantities and are subject to change. Can also contact Customer Service Team for additional information at customerservice@feypromo.com.
Rush Orders
Every effort will be made to accommodate rush orders; however, courier and expediting charges may apply.
Contact factory for availability of Rush Orders. Fee for rush order is $150.00 (G).
Assorted Product Colors
Assorted product colors are available at no charge for up to four colors with no imprint color change. Each color must meet the catalog minimum order quantity for the product. Please note that imprint, artwork, and decoration method cannot vary. Unable to assort within the same shipping box.
Over-Runs/Under-Runs
All orders are subject to ship 5% over or under the quantity ordered except for paper presentation folders. Those items are subject to 10% over/unders. Invoices will reflect the actual quantity shipped.
Exact Quantity
Orders requiring exact amount will be billed $50.00 (G). Exact quantity is not available on custom items or paper presentation folders.
Increase of Order Quantities
We will try to accommodate increases in order quantities. Once production has begun, any increase will be treated as a separate order and billed accordingly.
Product Tolerances
Our products may vary in size up to 1/4" in any direction from the published product size.
Blank Products
Blank products are available for in-stock finished goods, and the lead time for blank product will match that of the imprinted product. Minimum blank order charge is $75.00 (X) and priced NQP. Blank product orders are priced at NQP (Next Quantity Pricing), and total order value must reach a minimum of $75.00 (X). Less than minimum orders will not be accepted.
Decoration Method
We reserve the right to substitute decoration method(s) for similar and/or improved method(s) where and/or when our processes require, with or without customer notification. This is in effort to provide the highest quality decoration in the most expeditious way possible.
Random Samples
Random samples are available at no charge on items with a $10.00 or less last column catalog price (shipping number required).
Random samples requested of items greater than $10.00 last column catalog price will be invoiced the net EQP price (shipping costs may apply).
Individual Poly Bagging
Poly bagging of individual products is $.26 (G) per product for catalog quantities. Products currently with individually poly bagging as standard packaging will not have an additional charge.
Master Poly Bagging
Poly bagging of more than one of the same product in a single bag is $.17 (G) per product inserted in the bag, for catalog quantities. Please contact factory for pricing if polybag is to include a mix of colors or a mix of products.
Food Contact Products
We recommend washing any/all items which may come into contact with food or be used for food preparation prior to use.
Outdoor Use Magnets
Full color outdoor magnet imprints are guaranteed for a period of three months. Screen printed outdoor product imprints are guaranteed for a period of twelve months. We recommend 30 mil magnet material of at least 24 sq. inches or larger for vehicle use.
Components
Purchase of components is no longer available. Due to supply chain constraints all components will only be available for purchase as a finished (decorated or non-decorated) product.
General Disclaimer
Fey Promo reserves the right to make slight specification changes to materials and/or products. We reserve the right to use any products we produce in our advertising unless you specify otherwise in writing at the time of the order. The imprints shown in this catalog are the property of the organizations they represent. They are intended to illustrate our capabilities, are are not an indication of any endorsement. All prices are shown in U.S. Dollars.
As part of our commitment to service excellence we inspect all outgoing orders. However, product and decoration should be inspected for quality and accuracy upon delivery. Requests for replacements and/or refunds will not be reviewed or authorized if more than 30 days after shipment.
Shipping Information
Shipping and Freight Claims
Fey Promo is committed to creating an effortless experience for our customers. As part of that effort we want to make sure you have no worries or concerns when you send us purchase orders, when we produce your orders or when we ship orders to your client.
If you choose to utilize Fey Promo as the shipper with freight charges added to your invoice, you will be fully protected concerning damaged goods or lost shipments. You will not pay for damaged goods or lost shipments caused by the freight carrier. We will take care of the entire claim processing process with the freight carrier from start to finish. We've got everything covered.
If you choose to utilize your shipping number and the product(s) get damaged, the responsibility shifts from Fey Promo to you. Your firm will be responsible for payment of the Fey Promo invoice related to the products minus the shipment insurance monies paid by the parcel shipping firm to Fey Promo as the shipment originator. Note: Parcel shipping firms base insurance coverage is $100. In these situations, you will be responsible to initiate any/all claims with the parcel shipping company and Fey Promo will apply at $50.00(X) processing fee to cover our costs for assisting with the claim.
We encourage everyone to trust the 50+ years of Fey Promo commitment to the industry and our customers and become part of the 'effortless experience'.
Drop Shipments
Drop Shipments are products shipping to Multiple addresses from one order.
A charge of $20.00 (G) will apply for each address beyond the first. Minimum quantity per address is ½ of minimum catalog quantity of the product. Drop Shipment form must be completed before the order can be processed. Lead time begins after the order is processed. Individual dropship shipping expenses will be invoiced per location at the standard daily published rates as applicable.
If copy change and dropship are combined, contact factory for pricing.
Split Shipments
Split Shipments are repeat orders shipped over multiple days.
Split shipments must arrive on one purchase order and all future ship dates must occur within a six month period.
Shipping Methods
Unless you provide specific instructions, we will select a carrier. We can only assure date of shipment, but cannot be held responsible for arrival date.
International Shipping
International Shipping documentation fee is $60.00 (G) per order.
Special Shipping Instructions
Special mailing labels, packaging requirements and shipping services will add to the published lead times and additional charges may apply.
Returns
Prior to return, all merchandise requires a written authorization in order to be eligible for credit. First quality, blank merchandise returns are subject to a 15% restocking fee. Returns must be sent freight prepaid within 60 days of original shipment.
Weights
Weights shown are approximated for packaging only and may vary slightly.