For production lead times on catalog quantities, please refer to the web page for the specific product. All lead times for catalog quantities are after approval of all proofs, credit, etc. Lead times are for catalog quantities and are subject to change. Can also contact Customer Service Team for additional information at customerservice@feypromo.com.

Contact Factory for availability of Rush Orders.

All orders are subject to ship 5% over or under the quantity ordered except for paper presentation folders. Those items are subject to 10% over/unders. Invoices will reflect the actual quantity shipped.

Any order requiring the exact amount will be billed $50.00(G). Exact shipping is not available on custom items, or paper presentation folders.

Fey Promo is committed to creating an effortless experience for our customers. As part of that effort we want to make sure you have no worries or concerns when you send us purchase orders, when we produce your orders or when we ship orders to your client.

If you choose to utilize Fey Promo as the shipper with freight charges added to your invoice, you will be fully protected concerning damaged goods or lost shipments. You will not pay for damaged goods or lost shipments caused by the freight carrier. We will take care of the entire claim processing process with the freight carrier from start to finish. We've got everything covered.

If you choose to utilize your shipping number and the product(s) get damaged, the responsibility shifts from Fey Promo to you. Your firm will be responsible for payment of the Fey Promo invoice related to the products minus the shipment insurance monies paid by the parcel shipping firm to Fey Promo as the shipment originator. Note: Parcel shipping firms base insurance coverage is $100. In these situations, you will be responsible to initiate any/all claims with the parcel shipping company and Fey Promo will apply at $50.00(X) processing fee to cover our costs for assisting with the claim.

We encourage everyone to trust the 50+ years of Fey Promo commitment to the industry and our customers and become part of the 'effortless experience'.

Drop Shipments are products shipping to Multiple addresses from one order.

A charge of $20.00 (G) will apply for each address beyond the first. Minimum quantity per address is ½ of minimum catalog quantity of the product. Drop Shipment form must be completed before the order can be processed. Lead time begins after the order is processed. Individual dropship shipping expenses will be invoiced per location at the standard daily published rates as applicable.

If copy change and dropship are combined, contact factory for pricing.

Split Shipments are repeat orders shipped over multiple days.

Split shipments must arrive on one purchase order and all future ship dates must occur within a six month period.

Unless you provide specific instructions, we will select a carrier. We can only assure date of shipment, but cannot be held responsible for arrival date.

International Shipping documentation fee is $60.00 (G) per order.

Special mailing labels, packaging requirements and shipping services will add to the published lead times and additional charges may apply.

Prior to return, all merchandise requires a written authorization in order to be eligible for credit. First quality, blank merchandise returns are subject to a 15% restocking fee. Returns must be sent freight prepaid within 60 days of original shipment.

Weights shown are approximated for packaging only and may vary slightly.

Assorted product colors are available at no charge for up to four colors with no imprint color change. Each color must meet the catalog minimum order quantity for the product. Please note that imprint, artwork, and decoration method cannot vary. Unable to assort within the same shipping box.

Blank products are available for in-stock finished goods. Absolute minimum is the first column quantity. Minimum blank product order charge is $75.00 (X) and priced NQP. The lead time for blank products is the same as the lead time for imprinted products.